Product Care and Maintenance

The materials we use in our products are of superior quality. Regularly maintained and treated with care of your product will stand the test of time. In order to maintain the integrity and appearance of the product we offer the following recommendations to assist with the maintenance. This is based on recommendations and should not be regarded as amounting to legal warranty or liability on our part.


Vanity/Storage/Mirror Cabinets

  • Your vanity cabinet should be wiped with a mild, non-acidic, non-abrasive detergent and soft cloth. Ensure you have wiped off any residue from the surface and towel dry immediately.
  • Always clean spills and water immediately off cabinet surface.
  • Materials used in the cabinet are water resistant not water proof.
  • Water damage is not covered under warranty.


Mirrors

  • For best results clean mirrors using a glass cleaner detergent.
  • Avoid water getting on the back and sides which may damage the silver backing. Use a soft cloth to wipe away.


Poly-marble Basin

  • Use a mild household detergent or warm soapy water and clean with soft cloth for everyday maintenance
  • Use of abrasive or corrosive cleaners will remove the surface gloss and may cause discolouration of the product.

> Scratches

Avoid contact with sharp, hard objects that may damage the surface of the product.

> Discolouration

Iodine, Mercurochrome solutions, boot polish, hair dye, bleaches, acetone and the like will/may discolour the surface. Avoid usage in and around your products.

> Burns

Use of curling tongs, hair straighteners, lighted cigarettes and hot objects, may cause discolouration or marking. Use a silicone mat to protect the surface.


Composite Stone Products (Basin, Mirror, Bath, Accessories)

  • Use of mild household detergent or warm soapy water and clean with soft cloth for everyday maintenance.
  • Harsh chemicals may stain the surface of the product and should not be used.

> Removing stains

If a stain appears always start with the everyday maintenance directions first.

If the stain is persisting, use a damp soft cloth with a mild abrasive cream or paste cleaner such as Jif, using a light, wide, circular motion to remove the stain. Rinse the surface with warm water. Periodical use of the blue scourer which includes with your product, will assist with any stains. Wetting the scourer and using light, wide, circular motions will help to maintain the lustre of the product. Rinse the surface thoroughly with warm water.


Tapware, Outlets, Shower outlets and Accessories

  • Use a mild household detergent or warm soapy water and clean with soft cloth for everyday maintenance.
  • Never use harsh chemicals or abrasive cleaners as these will scratch the surface.
  • Use a dry soft cloth or damp soft cloth to maintain the appearance of dry use products.
  • Do not use disinfectant to clean stainless steel parts or components.
  • Do not use chemical or bleaches etc to clean Chrome/other finishes as this will cause pitting and stress corrosion cracking.
  • Do not use undue pressure in the cleaning process.
  • Finishes other than Chrome should be gently cleaned with care using a soft cloth or soft cloth with warm soapy water.

> Tapware aerator cleaning

The cleaning of the aerator insert is recommended every 6 months. Frequency will depend on the water quality and water debris in your area.

> Shower outlet cleaning

Should the shower rose outlets become clogged you can gently flick the silicone teats to assist with dislodging particles. Frequency will depend on the water quality and water debris in your area.


Acrylic Baths

  • Use a mild household detergent or warm soapy water and clean with soft cloth followed by fresh water rinse to maintain the bath surface.
  • Do not use harsh chemicals, powders, pastes, thinners, window cleaning sprays or dry-cleaning liquids to clean the bath surface.
  • Use an acrylic cleaner to remove stubborn marks.
  • When using coloured essential oils, bath crystals/ bath bombs, firstly test that the colour won’t stain your bath.
  • Always add oils into a bath full of water. Never pour directly into an empty bath.
  • Avoid contact with sharp/abrasive objects and do not drop heavy items into the bath.
  • Never leave a candle burning unattended on the bath surface.


Toilet Suites

Vitreous china

  • Use a mild household detergent or warm soapy water and clean with soft cloth for everyday maintenance.
  • Do not use water additives such as cleaning and or deodorising additives in cisterns.

Toilet Seats

  • Use a mild household detergent or warm soapy water and clean with soft cloth for everyday maintenance.
  • Use of abrasive or corrosive cleaners will remove the surface gloss of the product.
  • At regular intervals the tightening of the seat hinge bolts may be necessary as loosening may occur due to use.


Shower Screens

> Glass

  • Regularly clean your shower screen to maintain a scum free surface.
  • Use a mild household detergent and clean with wet soft cloth. Rinse thoroughly with fresh water.
  • If necessary you can use a 30% methylated spirits to 70% water ratio to remove soap scum.
  • Avoid using soap product in the shower area to avoid soap scum build up.
  • Thoroughly rinse down the shower area with clean water at the end of each use.
  • Use a squeegee to dry the area off and assist with a clean streak free surface.

> Hardware/Seals

  • Use a mild household detergent or warm water and clean with soft cloth for everyday maintenance.
  • Never use harsh chemicals or abrasive cleaners as these will scratch the surface
  • Use a dry soft cloth or warm soapy water with soft cloth to maintain the appearance of dry use products.
  • Do not use disinfectant to clean stainless steel parts or components.
  • Do not use chemical or bleaches etc to clean chrome/plastic finishes as this will cause pitting and stress corrosion cracking
  • Do not use undue pressure in the cleaning process.
  • Finishes other than Chrome should be gently cleaned with care using a soft cloth or soft cloth with warm soapy water.